ONLINE PURCHASE POLICY (WEBSTORE)

Effective Date: October 1, 2025

Contact for Scheduling & In-Spa Pickup

For the fastest help with booking a treatment or arranging product pickup, please contact us during business hours:

The Aesthetics Lounge & Spa Wellen Park
Address: 12213 Mercado Drive, Venice, FL
Phone: (941) 477-7704
Email: wellenpark@tal-spa.com

Hours of Operation (ET)

• Monday: 10:00 AM – 4:00 PM
• Tuesday: 9:00 AM – 5:00 PM
• Wednesday: 10:00 AM – 4:00 PM
• Thursday: 10:00 AM – 6:00 PM
• Friday: 10:00 AM – 5:00 PM
• Saturday: By Appointment
• Sunday: Closed

1) In-Spa Redemption Only (No Shipping)

All purchases made through our online shop are redeemed in person at The Aesthetics Lounge & Spa Wellen Park.

• We do not ship skincare products or any online purchases at this time.
• Skincare purchases are prepared for in-spa pickup. We’ll contact you when your order is ready.
• Treatments, bundles, specials, and memberships must be scheduled and redeemed in the med spa.

Important: An online purchase does not automatically schedule an appointment or reserve time on our calendar. To redeem a treatment purchase, please call during business hours to schedule.

2) Refunds & Store Credit

All online purchases are final sale and non-refundable to the original form of payment (except where required by law). This includes skincare products, treatments, bundles, prepaid services, memberships, specials, and gift cards.

When applicable, we may offer store credit as outlined below.

Store credit:

• Is non-transferable and may only be used by the original purchaser
• Is not redeemable for cash (except where required by law)
• Is valid for 12 months from the date issued

3) Treatments & Bundles (Consultation May Be Required)

Some treatments and bundles require a consultation prior to scheduling to ensure safety, eligibility, and the best outcome.

• If a consultation is required, your online purchase will be applied as a credit toward your recommended plan.
• If a purchased treatment is not clinically appropriate, we will guide you toward a suitable alternative using store credit.

For the quickest booking, please call: (941) 477-7704.

4) Cancellation of Appointments Booked From an Online Purchase

• If you book an appointment (including a consultation) using an online purchase:
• 48+ hours’ notice: You will receive full store credit for the amount paid.
• Less than 48 hours’ notice / no-show: Payment is forfeited and no credit will be issued.

Cancellations must be submitted by phone or email. Cancellations are based on the time received during business hours; messages received after hours are treated as received the next business day.

5) Memberships (Monthly Auto-Renewal)

Membership benefits begin immediately on the date of purchase. Membership payments are monthly and automatically renew on the same date each month (your enrollment date), unless cancelled in time.

To avoid the next month’s charge, memberships must be cancelled at least 3 days prior to the renewal date.

Important notes:

• Membership payments are non-refundable once processed.

• Cancellation stops future billing; it does not reverse prior charges.

• You may cancel by phone or email (confirmation available upon request).

6) Gift Cards

Gift cards are final sale, non-refundable, and redeemable in person at our Wellen Park location. Gift cards are not redeemable for cash (except where required by law).

7) Pickup Window (Skincare Products)

We’ll notify you when your order is ready. If an order is not picked up within a reasonable timeframe, we may restock the item and convert the purchase to store credit for later redemption.

By Completing Your Purchase

You acknowledge and agree to this Online Purchase Policy, including in-spa redemption only, no shipping, and the store credit/cancellation terms above.